At Lysora, we understand that customers may occasionally need to cancel an order.
1. Cancellation Window
Customers may request cancellation within 15 minutes after placing an order.
Cancellation requests must be submitted before the order has been fulfilled or shipped.
2. How to Cancel an Order
Please contact our customer support team immediately at:
Email: peckmyo82@outlook.com
Include your order number and the email address used at checkout.
3. After the Cancellation Window
Once the 15-minute cancellation window has expired, an order may no longer be eligible for cancellation.
If your order has already been shipped, you may request an eligible return after delivery under our Return & Refund Policy.
4. Cancellation Refunds
Approved cancellations will be refunded to the original payment method.
Refunds are generally processed within 5–10 business days after approval.
Additional processing time may be required by your bank or payment provider.
5. Customer Support
Lysora
Email: peckmyo82@outlook.com
Phone: +1 (609) 277-6626
Customer Service Hours: Monday–Sunday, 9:00 AM–6:00 PM Mountain Time (MT).
We aim to respond within one business day.