Shipping policy

Shipping Policy

At Lysora, we aim to provide a transparent and reliable shipping experience. Please review our shipping terms before placing your order.

1. Shipping Destinations

We currently offer shipping to eligible addresses within the United States.

Shipping availability is determined during checkout. Any restrictions applicable to your delivery address will be displayed before you complete your purchase.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays generally begin processing on the next business day.

Processing time is separate from shipping transit time.

3. Shipping Methods and Rates

We offer the following shipping options:

Standard Shipping

  • Shipping Fee: $8.00 USD

  • Estimated Transit Time: 7–15 business days

Free Standard Shipping

  • Available on orders of $150.00 USD or more.

  • Shipping Fee: $0.00 USD

  • Estimated Transit Time: 7–15 business days

Orders below $150.00 USD are charged a flat $8.00 shipping fee.

The applicable shipping rate will be displayed at checkout before payment.

4. Estimated Total Delivery Time

Our estimated delivery timeframe includes order processing and shipping transit:

  • Order Processing: 1–3 business days

  • Shipping Transit: 7–15 business days

  • Estimated Total Delivery: 8–18 business days

Delivery times are estimates and may vary due to carrier operations, destination, weather conditions, and other circumstances beyond our control.

5. Order Confirmation

After placing an order, you will receive an order confirmation email.

Once your order has been dispatched, a shipping confirmation containing tracking information will be sent when available.

Tracking information may take 1–3 business days to become active.

6. Shipping Address Changes

Please ensure your shipping information is accurate before completing checkout.

If you need to correct your shipping address, contact us as soon as possible at peckmyo82@outlook.com.

Address changes cannot be guaranteed after an order has been processed or shipped.

7. Delayed or Missing Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

Include your order number and the email address used at checkout.

We will review available tracking information and assist with an appropriate resolution.

8. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us promptly, preferably within 7 calendar days after delivery.

Please include photographs of the affected product and packaging when possible.

We will review the issue and assist with a replacement, refund, or another appropriate resolution.

9. Contact Information

Store Name: Lysora

Email: peckmyo82@outlook.com

Phone: +1 (609) 277-6626

Business Contact Address:

7 Harrison Ave
Helena, MT 59601
United States

Customer Service Hours:

Monday–Sunday
9:00 AM–6:00 PM Mountain Time (MT)

We aim to respond to inquiries within one business day.