Privacy policy

1. Introduction

Lysora respects customer privacy. This Privacy Policy describes how personal information may be collected, used, disclosed, and protected when customers visit our website, purchase products, or contact us.

2. Information We Collect

Depending on how you use our website, we may collect:

Name and contact details.
Email address and telephone number.
Billing and shipping addresses.
Order details and purchase history.
Payment transaction information.
Customer service communications.
Device information, IP addresses, and browsing activity.
Cookie and similar technology data.

Payment information is processed through applicable payment service providers.

3. How We Use Information

We may use customer information to:

Process and fulfill orders.
Arrange shipping and delivery.
Provide order updates.
Handle returns, exchanges, and refunds.
Respond to customer inquiries.
Maintain website security.
Prevent fraudulent transactions.
Improve website functionality.
Conduct analytics and permitted marketing.
Comply with legal requirements.

4. Information Sharing

We may disclose relevant information to service providers supporting our business, including:

E-commerce and hosting providers.
Payment processors.
Shipping carriers.
Customer service providers.
Analytics and advertising providers.
Professional advisers and authorities where required by law.

We do not sell customer personal information for monetary consideration.

Certain advertising or analytics disclosures may constitute sharing under applicable privacy laws.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for shopping cart functionality, site preferences, performance monitoring, analytics, and advertising.

You may manage available cookie preferences through our website controls or browser settings.

6. Data Security

We use reasonable measures designed to protect customer information against unauthorized access, misuse, alteration, and disclosure.

No electronic system can guarantee absolute security.

7. Data Retention

Personal information is retained for as long as reasonably necessary for order fulfillment, customer support, legal compliance, fraud prevention, accounting, and dispute resolution.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information.

You may also have rights concerning targeted advertising and certain disclosures of personal information.

Please contact peckmyo82@outlook.com to submit a privacy request.

We may need to verify your identity before processing certain requests.

9. California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including access, correction, deletion, and opt-out rights, where applicable.

To exercise applicable rights, contact peckmyo82@outlook.com.

10. Children's Privacy

Our website is not directed to children under 13.

We do not knowingly collect personal information from children under 13 in violation of applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the independent privacy practices of those websites.

12. Privacy Policy Updates

We may revise this Privacy Policy to reflect changes in our operations, technology, or legal obligations.

Updates will be published on this page.

13. Contact Information

Lysora
Business Operator: Norman Mullen